Returns & Refunds

At Pohedtbβ„’, your satisfaction is our priority. Our return and refund policy is designed to make your shopping experience smooth and hassle-free.

1. Return Eligibility

You can return your items within 30 days of receiving your order. To qualify for a return:

  • Item must be unused and in original condition.

  • Packaging and tags (if applicable) must be intact.

  • Proof of purchase (receipt/order confirmation) is required.

Items not meeting these conditions may not be accepted.

2. How to Initiate a Return

To initiate a return, please reach out to us at:
πŸ“§ service@slkerzavoe.com

Once approved, we’ll provide:

  • A return shipping label

  • Instructions for returning your item

Important: Returns without prior approval cannot be processed.

3. Damaged or Incorrect Items

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately, and we will resolve the issue by offering a replacement or refund.

4. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable products (e.g., food, beverages)

  • Customized/personalized items

  • Gift cards

  • Sale/Promotional items

If you’re unsure, please contact us before initiating a return.

5. Exchanges

To exchange an item:

  1. Return the original item using the steps above.

  2. Place a new order for the replacement item.

This method ensures the fastest exchange process.

6. International Orders (EU Customers)

If you’re in the European Union, you have the right to cancel or return your order within 14 days for any reason. Conditions:

  • Item must be unused and in original condition.

  • Original packaging and proof of purchase required.

This is in addition to our standard 30-day return policy.

7. Refunds

Once we receive and inspect your returned item, we will notify you about the refund status. Approved refunds will be processed to the original payment method.

  • Allow up to 10 business days for processing.

  • Additional time may be needed by your bank or credit card company.
    If 15+ business days pass without a refund, please contact us at:
    πŸ“§ service@slkerzavoe.com

8. Return Address

To return an item, a return shipping label from Pohedtbβ„’ is required.
Return address:
Pohedtbβ„’
1578 E Walnut St, Pasadena, CA 91106, United States

At Pohedtbβ„’, we aim to make returns, exchanges, and refunds as easy as possible because your satisfaction is our top priority!